A professional who keeps accounting records and compiles information requested by customer and others pertaining to customer accounts. Responsibilities include:

• Keeps records and prepares report of meters registering use of gas- or electric-power, showing results of investigations and amounts recovered or lost.
• Prepares lists and enters charges and payments to customers' accounts for losses, additional deposits, special and irregular charges.
• Keeps records of overpayments on customer accounts.
• Applies overpayments to charges on customers' account or prepares voucher for refund.
• Investigates incorrect billings due to charges or credits on customers' accounts and prepares written instructions for correction.
• Reviews accounts not billed and prepares bill from available information.
• Enters information in meter books which was received too late for billing, such as meter test reports and missed meter readings.
• Prepares lists of special billing instructions, incorporating charges shown on customers' account.
• Processes final bills that exceed amount of deposit to enter amount of net bill.
• Prepares and mails duplicate bills as requested.
• Interviews customers and others in person or by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts.
• May specialize in handling inquiries received by mail, compiling information from customer accounting records for replies dictated by others.