A professional who supervises and coordinates activities of workers engaged in tracing sources of error and correcting billing records for gas, electric-power, and water supply customers, and in processing records for advance or final billings. Responsibilities include:

• Interprets work procedures for subordinates.
• Confers with subordinates to resolve procedural problems in tracing sources of error.
• Reviews and corrects customer accounts to determine amounts over or under paid as result of irregular connection (meter tampering) investigations.
• Prepares corrected bills to reconcile errors in meter readings, using calculator.
• Traces source and corrects customer accounts for errors in billing rates, misapplied credits, or identifying information, such as name and address received from customer.
• Confers with employees of other departments to trace payments on bills under investigation by collection department and to give information pertaining to accuracy of charges on customer's bills.
• Performs other duties described under supervisor master title.