A professional who manages establishment engaged in automotive specialty services, such as engine tune-up, front-end alignment, or muffler installation. Responsibilities include:

• Directs and coordinates, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
• Monitors operations to ensure that services rendered conform to company policy and standards.
• Resolves customer complaints.
• Reviews operational expenses and collection reports for accuracy.
• Authorizes acquisition of tools, equipment, and parts.
• Hires, discharges, and assists in training workers.
• May contact advertising media to publicize services.