A professional who directs and coordinates activities of motor bus company to provide passengers with fast, efficient, and safe transportation, either performing following duties personally or through subordinate supervisory personnel. Responsibilities include:

• Applies for or recommends fare revisions, extension of routes, or changes in schedules in order to improve passenger services and increase revenues.
• Coordinates terminal and dispatching activities, communication operations, and assignment of driving personnel to obtain optimum use of facilities, equipment, and human resources.
• Inspects physical facilities of terminal and buses for such factors as cleanliness, safety, and appearance, and takes required actions in order to meet prescribed standards.
• Processes passenger complaints and initiates corrective actions designed to improve customer relations and services.
• Initiates investigations into causes of accidents, interviews operators concerned to determine responsibility, and takes actions on findings or submits reports to management.
• Directs preparation and issuance of new schedules to terminal and operating personnel.
• Dispatches replacement buses for vehicles involved in accidents and buses and operators for special charter or tours.
• Directs and participates in training of personnel and issues manuals, bulletins, and technical guides to improve services and operational activities.
• Reviews operator bids for routes to determine assignments for driving personnel.
• Checks trip and dispatch logs for conformance with schedules.
• Verifies cash fares with operator reports and reviews errors with personnel concerned.
• Directs preparation of and keeping of dispatch and vehicle operations records and reports.