A professional who composes letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information, delinquent accounts, incorrect billing, unsatisfactory service, or to request information. Responsibilities include:

• Reads incoming correspondence and gathers data to formulate reply.
• Operates typewriter to prepare correspondence or to complete form letters, or dictates reply.
• May route correspondence to other departments for reply.
• May keep files of correspondence sent, received, or requiring further action.
• May process orders, prepare order forms, and check progress of orders (order clerk ).
• May be designated according to type of correspondence handled as Claim Clerk; Credit-Correspondence Clerk; Fan-Mail Clerk; Sales-Correspondence Clerk.