A professional who interviews applicants or recipients to determine eligibility for public assistance. Responsibilities include:

• Interprets and explains rules and regulations governing eligibility and grants, methods of payment, and legal rights to applicant or recipient.
• Records and evaluates personal and financial data obtained from applicant or recipient to determine initial or continuing eligibility, according to departmental directives.
• Initiates procedures to grant, modify, deny, or terminate eligibility and grants for various aid programs, such as public welfare, employment, and medical assistance.
• Authorizes amount of grants, based on determination of eligibility for amount of money payments, food stamps, medical care, or other general assistance.
• Identifies need for social services, and makes referrals to various agencies and community resources available.
• Prepares regular and special reports as required, and submits individual recommendations for consideration by supervisor.
• Prepares and keeps records of assigned cases.