A professional who directs and coordinates activities involving claims against transportation company for shortages in or damaged freight, accidental death or injury to persons or employees, and private property damages. Responsibilities include:

• Directs activities of workers investigating claims to ascertain validity of claims and extent of company liability.
• Processes freight and property claims for which company is liable and submits claims to head office for settlement, or negotiates settlement with claimant and authorizes payment.
• Reviews employee accident reports to determine compensation program under which accidents are covered, and doctor reports for type of injury and length of time disabled.
• Authorizes payment of disability compensation according to state or federal acts.
• Contacts medical personnel to ascertain need for extension of payments beyond specified recovery date.
• Negotiates with persons having valid claims against company or death or injury to effect out-of-court settlement and refers cases that cannot be settled to legal department.
• Represents company at industrial accident or compensation board hearings to present company position on accident liability.
• May testify at court hearings to present evidence on company liability from investigation documents.